Shipping policy

When are orders dispatched?

During peak seasons, for example: Black Friday, and Christmas, there can be delays in shipping with a higher volume of orders needing to be processed. Of course, this is not ideal, and we work hard to make sure all orders are processed as quickly as possible.

If you have placed an order that contains both a pre-order item and an in-stock item, you should expect your order to be dispatched when all items are readily available. If you wish to receive items as quickly as possible, please place separate orders.

EVERYDAY SERVICES

Royal Mail Tracked 48 & Royal Mail Special Delivery

  • Delivery Aim: within two to three working days after they accept your parcel.
  • Tracking to delivery point.
  • Photo on delivery if not posted

Orders under £150

  • Small Parcels: Royal Mail Tracked 48 - £3.00
  • Large Letter: Royal Mail Tracked 48 - £1.50

Shipping costs are confirmed during checkout based on the size and weight of items purchased

Orders valued between £150 - £750

  • Royal Mail Special Delivery - £9.99

Orders over £750

  • Royal Mail Special Delivery - £19.99

 

At CollectiX Ltd we are committed to providing the highest level of service and delivering your orders promptly and accurately. However, in the event of any delays, lost items, or misrouted orders, we have established this liability policy to outline our responsibility and the potential compensation to be provided to customers.

1. Liability for Delayed, Lost, or Misrouted Orders

We strive to ensure that all orders are delivered in a timely and accurate manner. However, due to factors beyond our control, such as third-party delivery services, shipping errors, or unforeseen circumstances, there may be instances where an order is delayed, lost, or misrouted.

In such cases, CollectiX Ltd will not be held liable for any additional costs or damages incurred by the customer that result from the delay, loss, or misrouting of an order, except as outlined in the following section regarding compensation.

2. Compensation for Supplementary Costs

In the event of a delayed, lost, or misrouted order, if the customer incurs supplementary costs (such as but not limited to re-shipping fees, additional handling charges, or other expenses directly associated with the issue), CollectiX Ltd will assess the situation and provide compensation to the customer.

The compensation amount will be decided at the sole discretion of CollectiX Ltd and will be based on the specific circumstances of the incident. This compensation may not exceed the amount directly incurred by the customer due to the delay, loss, or misrouting of the order, as determined by the company.

3. Requesting Compensation

To request compensation for supplementary costs resulting from a delayed, lost, or misrouted order, customers must contact CollectiX Ltd within 21 days of the order's expected delivery date. The customer must provide sufficient documentation, including receipts or invoices for any supplementary costs incurred.

4. Exclusions

This liability policy does not cover:

  • Delays, losses, or misrouted orders caused by the customer’s own actions.
  • Incidents where the order is delayed or lost due to events beyond our reasonable control (force majeure), including but not limited to natural disasters, strikes, pandemics, or actions by governmental authorities.
  • Any indirect or consequential damages (such as loss of profit, goodwill, or any other losses).

5. Discretionary Nature of Compensation

CollectiX Ltd reserves the right to refuse compensation for any supplementary costs that are deemed unreasonable, unjustifiable, or not directly related to the order's delayed, lost, or misrouted status.

6. Modification of Policy

CollectiX reserves the right to modify or update this liability policy at any time, without prior notice. Customers are encouraged to review this policy periodically to stay informed of any changes.

7. Contact Us

For any questions or to request compensation, please contact our customer support team at:

  • Email: info@collect-ix.com

By using our website and placing an order, you acknowledge and agree to the terms and conditions outlined in this Liability Policy.