Refund policy

So you've changed your mind. What do you do now?

We are happy to offer a full 'peace of mind' refund to you as long as:

• It's within 30 days of receipt of the order.
• The product is in new condition when it arrives back to us.
• We have received the product from you (we can not cover return postage costs unfortunately).

If orders are not returned in good time and in the same condition as they were received, we withhold the right to deduct a suitable amount from the refund cost or refuse the refund outright.

Put simply, you can return an unwanted order during the first 30 days as long as it has not been opened or used, and is in the original packaging that you received it in. If you have opened and used it we will not be able to accept the return, and therefore will not issue the refund. If you are unsure and want to talk to us, feel free to drop us an email on info@collect-ix.com.